Technology
Internet conection
WE use the most up-to-date technology to provide you with options that will suite your business and give your valued customers the care they deserve.
All our call centers use both ordinary broadband internet connection as well as modern wireless WIMAX connections(which capable to connect to the internet on the speed up to 75Mbit/s), what make the risk of losing the internet connection due to line problems, much lower than in ordinary lines.
Total aggregate bandwidth exceeds 100 Mbps on the local network.
Telephony
We use high quality VOIP based technology with the arguably one of the best voice quality on the market to most of the world destinations.
For our outbound calls we can use back up VOIP providers what exclude time loss in case of the technical problem with the main provider.
At Call Tech we use IVR (interactive voice response): we support a fully scriptable IVR platform that allows for optimal routing of inbound calls and provisioning of fully automated services as well as PBX (Private Branch Exchange) which can easily and safely manage high volume of incoming and outgoing call.
Automatic dialer- outbound calls are made automatically by a dialer, tuned to guarantee maximum productivity to the agents.
Call recording/live call monitoring: that allow to meet strict security requirements, training and coaching of the agents and quality control.
Application support
We use web based application as well as customized CRM software connected to the server in order to allow work for multiple sites and live monitoring of results independently from the location.
We have live time monitoring of each agent work performance such as work/idle time recordings, screen shots, application usage monitoring in the percentage.
At Call Tech we understand how crucial is security for our customer valued information that is why we use sufficient multiply hardware and software firewall and antivirus protection will decline any data loses and provide our client with the high level privacy.
Guarantee of non stop working process due to internet back up provider and power generator.
